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How do I message Both Primary Contacts?

When you choose to send an SMS or Email, and choose Cohorts from the send selection:
you are given the option to select cohort members:
 
Contact 1 and 2 from both the Primary and Alternate/Non-residential family/ies linked to the students will be chosen. You will see a list of all the contacts below: 

Note: If a parent does not have an applicable contact type (i.e. No email address for Email or Mobile No. for SMS), they will still be listed here. 

If you don’t want to message a particular parent, you will need to go into Address Book/Contacts and click on their name: 

You can then set the Allow Method for Email and/or SMS to ‘No’ and Save: 


 Then when you select the cohort, you can see this contact will not be included;



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