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- Please navigate to Sentral Setup > Manage User Accounts.
- Note that the External ID under the column linked to and confirm this is listed.
- If the account is not linked Navigate to Data sources on the left-hand menu.
- Navigate to Manage staff.
- Search for the staff member and ensure they are linked to the same ID in manage staff.
- If they are not linked or are missing from the data layer you can create one.
- Select Add Staff populate the information and save.
- Navigate back to Manage users accounts in Sentral set up .
- Select edit in the bottom empty field search for the account you have created in manage users to complete the linking.