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How do I cancel a fee?

← Finance - NSW Department of Education
Outstanding fees can be voided along with fees where payment, in full or part has occurred. For paid fees, the payment amount is automatically converted to a credit for use with subsequent fee(s). However, ad hoc credit cannot be created as per the Department’s requirements. This process is applicable to a single fee or in bulk to many where for example an event may be cancelled.

To Cancel a Fee:
1. From the Finance module.
2. Select Registers, Fee Register.
3. Using the filter options, search for the fee to action.
4. Alternatively, search for the Contact via the top right-hand search or Contacts Register, selecting the Fees option.
5. Select the fee(s) to action by ticking the checkbox. These will have a status of Paid or Authorised.
6. Select Actions, Cancel Fees. A summary screen will be display, detailing what will occur if you confirm the transaction.
    a. When selecting a ‘paid’ fee – a hyperlink is present, and selecting this link you will see details of the fee and associated payment(s).
    b. Where ‘authorised’, the summary screen will show the status will be updated (to Voided) if you confirm the transaction.
    To view details of the fee(s) select the fee number.
7. Select Confirm to complete the transaction.

To cancel fees in bulk for an event, for example if a school camp has been cancelled:
1. From the Finance module.
2. Select Registers and choose Fee Register.
3. Using the filters, search for the Activity and select.
4. Select all fees by ticking the top checkbox.
5. Select Actions and choose Cancel Fees. A summary screen will be shown detailing what will occur if you confirm the transactions.
6. Select Confirm to complete the transaction.

Watch our video tutorials to learn more about Sentral Finance or view user and admin guides.

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