How to adjust a fee amount which is already fully paid.
Steps required to refund/credit the fee amount post payment -
- Credits are only created when a PAID Fee is VOIDED. Partial amounts cannot be avoided, therefore the full amount will need to be issued as a credit.
- Create a new separate Standalone fee for the nonrefundable portion of the excursion/activity cost.
- Allocate the outstanding fee to the credit.
- The remaining credit value will stay on the parent contact account to be used as payment towards future fees.
To allocate a Credit-
Credits can be allocated to outstanding fees in a few ways:
1. Via Registers:
a. Students Register, search, and selecting the student, and then Credits.
b. Contacts Register, search, and select using the filters, and then Credits.
c. Fee Register, search and select using the filter, and then Credits.
d. Credits Register, using the filters to search.
2. Via the top search box:
a. Entering details of the student, then Credits.
3. Via Receive a Payment.
a. Credit balance will display with allocation to fees available.
4. Once the credit has been located, select the dropdown next to the Details button.
5. Select Allocate to Outstanding Fees. Each fee will display with individual line items (where applicable).
This will enable an amount to be allocated in part or full, up to the value of the credit per line item.
6. Once complete, select Allocate.
Watch our video tutorials to learn more about Sentral Finance or view user and admin guides.