Skip to content

Checking a till and till discrepancies

Authorised users can, ‘Mark a Batch as Checked’ as part of the till processes and in preparation for banking.

To Mark a Batch as Checked:
1. From Finance module.
2. Select Banking, Tills.
3. Select the applicable till to action.
4. Select Edit to view the details of the till.
    Optional reporting is available via Generate Reports to assist.
5. Select Mark as checked when the till batch is ready. Within the Till History, the status will be updated to CHECKED.
    Note: Optional reporting to support the batch checking is available should you wish to print these via the Generate Reports.

If required, the system will produce a number of PDF including:
        o Cash Register Management report – By payment method provides details of the payments transacted at the register including refunds.
        o Cash Register Contents report – By payment method.

Till Discrepancies
1. Where there is a discrepancy - review the receipted payments for the payment method:
    a. Select the payment method Total Receipts amount. This will take you into the Payments Register
    b. Review the values to try and work out what has occurred and locate the discrepancy.
    As a result of this investigation, you may need to reverse a payment and reprocess the transaction for the correct value.
    c. If you have corrected a payment:
        o Update the end date and time field for the batch, as this will impact the inclusion of the corrected payment for balancing.
        o Select the button next to the End date and time in the Edit Till screen this will refresh the transaction data on the page.
    Note: Changing the end date and time till data may also impact other payment method balances, and these may subsequently need rebalancing.
    d. Where you are unable to locate a discrepancy, complete the Reason for Discrepancy
    e. Select Save. The batch status is now showing as ‘Draft’.

To learn more about Sentral Finance, watch our video tutorials or view our user, admin and quick reference guides.

Feedback and Knowledge Base