Reverse payment

The Reverse Payment action effectively cancels the transaction and reverses the updates that were sent through to SAP when the payment was first recorded. Typically used when a mistake was made in capturing the payment.

For example.
if the school user selected the wrong payment method when they first entered the payment, they would reverse the payment then recreate it with the correct payment method.
or
The same payment was incorrectly entered twice, and need to cancel the duplicate record.

Reversing a payment does not result in any actual funds being transferred. It only inactivates the payment record in Sentral and reverses the changes to SAP.
 

Request Refund

The Request Refund action starts a workflow that ends with actual funds being returned to the payer.

For example, if a parent/guardian paid for an excursion that was subsequently cancelled, the school might choose to refund the payment.

There are different refund methods available depending on the original payment method, and the workflow in Sentral can be a little different depending on the selected refund method. In all cases, the refund request must be approved by a school staff member with the appropriate permissions before it can be processed.

To learn more about Sentral Finance, watch our video tutorials or view our user, admin and quick reference guides.