How do I merge users?
The most common cause of having multiple accounts for the same staff member is due to a manual account being setup, and they then logged in using their "network" credentials, such as Microsoft Active Directory. If the usernames are different, you will end up with separate accounts.
Important to Note
This requires Sentral Administrator access.
If a user logs in with a "network" (eg Active Directory) account, and a manual account already exists with the same username as the local account, the user account will automatically change its provider to Active Directory, in essence convert the account.
To merge Sentral User Accounts,
- Go to Sentral Setup Cog > Merge Users under Manage User Accounts
- Select the Accounts you wish to Merge, and Click Merge
- The first step of the merge process asks you to select a Primary Account > Save.
