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Why do my Staff names keep displaying incorrectly following an update to Sentral Setup?

The reason this occurs is when you are using an LDAP provider for authentication.
If you are using an LDAP provider, the credentials are automatically imported into the Manage User Accounts list as they are configured within your LDAP provider setup - eg. Active Directory, Netware, NSW DoE Portal, etc.

Important to Note:
This requires Administrator level access to Sentral
These name details flow into other modules of Sentral, such as Reports.

If you wish to maintain the staff first and surname settings within Sentral, go to:
  • Sentral Setup Cog > Manage User Account > Manage Providers 
  • click Edit against your currently Active provider 
  • un-check the option to 'Update details on login' 
  • Save to apply. 
You can then update the first and surnames within the Manage User Accounts listing by clicking Edit against users as necessary.

Alternatively, you can leave this setting enabled and instead update your provider's directory first and surname references, and upon the user logging into Sentral following this update, the details will update accordingly for use within other Sentral modules, such as Reports for Final Print. 

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